Last Update: 17/04/2025
Terms and conditions and cancellation, and refund policy
Welcome, as we care about your best interest, it is important to read and understand the following terms and conditions. By entering and using the website or completing the purchase, or when you click on the word (I agree), you acknowledge and agree, without any modification and without any changes, constraints or substitutions, to the terms and conditions stated in this (agreement). You acknowledge and guarantee your legal right to enter into this agreement and use the site in accordance with all the terms and conditions contained herein within the services provided by Al-Musafer Al-Mubasher Travel and Tourism Company located at (Riyadh – Al Hada - Jeddah Road - 2461), commercial registration number 1010611219 and tax number 311479280800003, referred to as (Direct) as a registered trademark in the Ministry of Commerce – registration number 1438006698, or (We) as the first party in this agreement, and includes the branches of Direct Company, the website, the application, the client service center, and the applicant agreeing to these terms referred to as (Client) or (User) as the second party.
These terms and conditions represent an official agreement, a "legal contract" between Al-Musafer Al-Mubasher Travel and Tourism Company and the client or user.
The nature of Direct Company's work:
"Direct" is a Saudi company specialized in providing travel, tourism, and education services. It aims to meet the needs of individuals and companies by offering comprehensive services that include issuing tourist and student visas, booking hotels and flights, organizing tourism programs, and providing support services such as issuing international driving licenses and document translation. The company is committed to quality and professionalism standards to ensure a distinguished experience for clients and achieve the highest levels of satisfaction.
Clause One:Definitions
1. " Client" refers to the individual who uses the Direct website to create a request.
2. "Cancellation policy" refers to the terms and conditions under which a client can cancel or modify any submitted request.
3. "Booking" refers to the client submitting a request on our website, through the app, at one of our branches, via the unified contact number, or through the WhatsApp application.
4. "Booking confirmation" refers to the confirmation that reaches the client via email.
5. The “Payment method" refers to the way of paying the request fee.
6. "Advance payment" refers to the client making immediate payment through the website after completing the request process.
7. "Wallet" refers to a means that keeps the client's balance and rewards with Direct, to be used in their future orders.
Clause Two: Visa Department
1. The client shall be fully responsible for the accuracy and correctness of the information provided by them and included in the visa application, and the client shall bear all financial and legal consequences that may arise as a result.
2. (Direct) is committed to submitting the visa application as quickly as possible, and any delay in issuing the visa by the embassy or the unified visa center for any reason after the application is submitted is not the responsibility of (Direct).
3. In the event of a visa refusal by the embassy or the unified visa center for any reason, (Direct) is not obligated to compensate the client for any damages that may arise from that.
4. The service fees charged by (Direct) are non-refundable after the appointment is confirmed.
5. In case the client does not attend the scheduled appointment at the embassy or the unified visa center, the client are not entitled to a refund of any of the paid amounts.
6. In the event of the loss of the client's documents due to an error or negligence by a third party (embassy, unified visa center, delivery companies), (Direct) shall not bear any responsibility towards the client.
7. In the event of applying for a visa to enter the United States, (Direct) does not bear any responsibility for any delay in activating the CGI number.
8. In the event of applying for a visa to any of the European countries signatory to the Schengen Agreement, the client must pay a fee for rescheduling the appointment whenever they change the location of the designated center or embassy specified by them for the service (biometrics).
9. In the event that the client “wishes” to reschedule the appointment within less than 72 hours from the appointment time, they must pay a fee for a new appointment, provided that a new appointment is available.
10. The client is responsible for attending the embassy or unified visa center appointment on the specified date and time, bringing the necessary requirements.
11. When making any modifications to the data provided by the client after the order has been created, it may require additional fees.
12. (Direct) does not bear any responsibility towards the client after the visa is issued.
13. (Direct) shall not be responsible for compensating the client for any additional amounts the client may pay to the embassy, the unified visa center, or shipping companies after submitting the visa application.
14. When applying for a visa (for non-Saudis), the visa fee, service fee, medical insurance, appointment, and translation are non-refundable due to the multiple requirements of the embassy and the need to work on translating the documents after submitting the request.
15. The acceptance or rejection of the visa application, as well as the time frame for issuing the visa, is the absolute decision of the embassy. (Direct) does not guarantee the acceptance of the application or the expected duration.
16. (Direct) is not responsible for any consequences or damages to the client due to cancellation or postponement of the appointment by the Embassy.
17. To avoid any financial losses that the client may incur, it is advised not to make paid flight or hotel reservations until the visa is issued. Exceptions include some embassies that require confirmed reservations for visa application acceptance, such as Germany or any other embassy. (Direct) will not be responsible for compensating the client in case of reservation cancellations.
18. If the client requests provisional "unconfirmed" bookings from (Direct) when applying for a visa from any embassy that requires confirmed bookings for application acceptance, they will be solely responsible in case the application is rejected.
19. The payment refund process takes place within 5 business days, and the amounts will be refunded using the same payment method the client used to place the order.
Clause Three: Study Abroad Department
1. The client shall be fully responsible for the accuracy and correctness of the information provided when applying to Language institution institutes and universities around the world, and the client shall bear all financial and legal consequences that may arise as a result.
2. (Direct) commits to applying to Language institution institutes and universities as quickly as possible, and any delay in acceptance after submitting the application is not the responsibility of (Direct).
3. The service fees charged by (Direct) are non-refundable.
4. In the event of the loss of the client's documents due to an error or negligence by a third party (embassy, unified visa center, delivery companies, language institute), (Direct) does not bear any responsibility towards the client.
5. (Direct) does not bear any responsibility towards the client for any consequences that may occur to them at airports/Language institution/universities.
6. In the event of the client's failure to adhere to ethics and violation of the internal policy at (Language institution, University), (Direct) is not responsible for any action that may be taken against them by (Language institution, University).
7. The scheduling of classes in (Language institution, universities) and any changes that may occur to it is the responsibility of (the Language institution or the university).
8. (Direct) is not responsible for compensating the client for any additional amounts the client may pay to Language institution/universities/accommodation.
9. The Language institution is responsible for selecting accommodation for the client, and (Direct) is not responsible for any consequences that may arise from that.
10. The cancellation and refund process for study abroad services is subject to (Direct) policy, and agreeing to these terms is an integral part of agreeing to Direct cancellation and refund policy.
11. This agreement is subject to the provisions of "Force Majeure", which exempts all parties from their obligations in the event of impossibility of performance due to circumstances beyond the control of both parties.
12. The cancellation request is submitted by filling out the "Refund Form", and the client can submit it through the approved communication channels (email, branches, WhatsApp) before the start of the study.
13. In the event of submitting a cancellation request 21 days or more before the start date of the study, the client is entitled to a refund of 85% of the paid tuition fees, excluding registration and insurance fees.
14. In the event of submitting a cancellation request within less than 21 days to 14 days from the start date of the study, the client is entitled to a refund of 80% of the paid tuition fees, excluding registration and insurance fees.
15. In the event of submitting a cancellation request within less than 14 days to 7 days from the start of the study, the client is entitled to a 70% refund of the paid tuition fees, excluding registration and insurance fees.
16. In the event of submitting a cancellation request less than 7 days before the start of the study, the client is not entitled to a refund of any of the fees paid, including the study fees.
17. In the event that the cancellation request is made after the start of the study, the student is not entitled to a refund of any of the tuition fees paid.
18. The client can use the canceled weeks as a credit for study weeks to be used within 12 months from the cancellation date, provided that the cancellation request is made at least 7 days before the start of the study week.
19. In the event that the cancellation request is due to the visa application being rejected, the client is entitled to a full refund of the tuition fees paid, provided that proof is submitted at least 7 days before the start of the study.
20. The payment refund process will be completed within 5 business days from the cancellation request date, and the amounts will be refunded using the same payment method the client used to place the order.
21. If the client chooses the refund method, whether it is a cash refund or a credit for days, they are not entitled to request a change in the method later.
22. In the event of canceling the accommodation reservation after payment, and within no less than four weeks, the equivalent of two weeks' rent will be deducted from the reservation value, and the remaining paid accommodation fees will be refunded.
23. In the event that the request to cancel the accommodation (student) is made within less than 4 weeks from the specified start date of the reservation, none of the paid fees will be refunded.
Clause Four: Support Services
1. The client shall bear full responsibility for the accuracy and correctness of the information provided by them and included in the request for any of the support services.
2. (Direct) is committed to providing the service as quickly as possible.
3. The service fees charged by (Direct) are non-refundable after the work on the request has been completed.
4. Payment must be made before the service begins.
5. Commitment to the specified discount offers through (Direct), and the client is not entitled to a discount after the offer period has ended.
- International Licenses Service:
1. It is required for the client to have a valid Saudi driving license.
2. A personal photo must be available at the time of receiving the license from the branch, and waiting for it to be printed and collected from the branch.
3. After payment, there is no refund of the fees if more than two months have passed since the application
4. The client chooses the type of license based on the country they intend to travel to, and if they choose an inappropriate type of license for the country, it will be their responsibility.
5. In case the client requests the shipment of the license, the shipping duration will be clarified. Direct does not bear any responsibility for delays caused by the shipping company.
6. The client has the right to receive the license at any time after payment, as the validity of the license begins from the day of printing the license.
- Resident Visas (UAE / Bahrain / Qatar) Service:
1. The client must have a valid residence permit in Saudi Arabia.
2. Through (Direct), all requirements and data needed from the client are clarified, and any missing data is the client's responsibility.
3. The acceptance or rejection of any visa is up to the country's passport and immigration department.
4. In case of visa rejection, the client is not entitled to a refund.
- Filling Out The Forms Service:
1. The client is fully responsible for the accuracy and correctness of the data required to fill out the application, and based on that, the work on the application will proceed.
2. The client is not entitled to modify the data after work on the application has begun, and in the case of modification, additional fees will be charged as determined by the relevant department.
3. (Direct) does not bear any responsibility in case of rejection or acceptance of the documents by the embassies if the data has been filled out correctly.
- Translation Service:
1. Names in the files are approved based on the passports sent by the client, and in the absence of these, the names are approved according to the translator, and no modifications can be made thereafter.
2. After the translation work is done, the client is not entitled to a refund of the fees.
3. The translation fees are determined after reviewing the size of the file and the language to which it is to be translated.
4. The client is entitled to one modification only after receiving and reviewing the translation (within 24 hours only from receiving the translation).
- Renewal Of Workers' Passports Service:
1. After payment, order preparation, and appointment booking, the client is not entitled to a refund.
2. In case the worker does not attend the appointment, a new appointment will be booked with new fees.
- Medical Insurance Service:
1. The insurance fees are determined according to the duration of the insurance and the country to be insured.
2. After paying the fees and processing the insurance, the client is not entitled to a refund of the fees.
Clause Five:Hotel department
1. The cancellation and refund policy varies by hotel and type of reservation. Please review the specific cancellation and refund policy for the hotel you wish to book. You will find this information on the room details page and during the booking process.
2. We reserve the right to refuse reservations (exceptional cases of confirmed booking cancellation) at our absolute discretion and for any legal reason without the need to justify the refusal. The main reasons for refusing a reservation include (but are not limited to):
- Violation of the terms and conditions stipulated on the site
- Closing the accommodation.
- Harsh conditions.
- Economic and trade sanctions.
- Incorrect information provided by the clients.
- Inappropriate behaviors.
3. We reserve the right to ban users from browsing our site and to prevent them from doing so, and to include them in the (blacklist) permanently or temporarily at our discretion.
4. Please note that Direct Company reserves the right to cancel or refuse any reservation without prior notice in the event of (pricing errors). To clarify, this is an error that appears on the website related to prices, and the client cannot know that it is incorrect. In this case, the reservations will be canceled, and the amount paid by the client will be refunded.
5. The client has the right to request a modification to the hotel reservation. This request will be reviewed according to the modification or cancellation policy of the accommodation, and the client will be notified of the decision accordingly.
6. The fees will be refunded to the client within 5 business days from the date of cancellation or change in the hotel reservation. The amounts will be refunded using the same payment method the client used to make the reservation, or the amount will be added to the client's wallet with their consent. Please note that the refund period may vary based on the client's bank policy.
7. "Direct" is not responsible for any damages or losses incurred by the client as a result of using the website during hotel booking, or for any price changes after booking, or for any damages resulting from events that are beyond its control.
8. Some hotels set a final check-in time, and failure to arrive at the specified time may result in the cancellation of the hotel reservation. The guest should inform the accommodation provider directly if there is a possibility of arriving later than the specified time.
9. At Direct, we ensure that all hotel facilities are mentioned on the booking page. If some of the facilities you booked based on your request are not available upon your arrival at your accommodation, we advise you to file a complaint with the accommodation management. Direct does not guarantee the availability of any facilities you requested in advance that are not mentioned on the booking page.
10. At Direct, we strive to provide the best prices for available rooms, and the tax amounts, which vary from country to country, are clearly indicated and can be compared before completing the booking. They are fully detailed in the booking confirmation message.
11. Terms and conditions of promotional offers for hotel bookings:
- The offers are available for bookings made through the "Direct" app or website only.
- The total value of the reservation must not be less than 250 riyals to receive any of the rewards.
- The cashback is worth 99 riyals.
- Cashback is only available for bookings of two days or more.
- The cashback will be added to the client's wallet after checking out of the accommodation.
- The cashback is valid for 3 months from the date of addition.
- It can be used for the company's services available through the app, except for flight and hotel bookings.
- Delivery voucher worth 50 riyals
- The voucher will be sent via email or WhatsApp messages after checking out of the accommodation.
- The type of application in which the voucher can be used may vary and depend on the partnerships available to the company at the time of using the voucher.
- Exemption from service fees on one visa "Free Visa Offer".
- The reservation must be prepaid to receive this discount.
- The discount can be used once for each booking.
- The discount cannot be converted into cash.
- These offers cannot be combined with any other offers or discounts, such as Foundation Day and National Day offers, or others.
- In the case of the client making a repeated booking with the same arrival and departure dates, the client is entitled to receive one reward from Direct. The nature and value of the reward will be determined according to Direct's internal policies.
- Direct reserves the right to modify or cancel these offers at any time without prior notice. Services are utilized in advance in case of prepayment.
- The service fee will be deducted in case of cancellation.
12. The electronic chip:
- The client is entitled to receive the electronic SIM card 24 hours before arriving at the accommodation if the booking is prepaid outside the Kingdom of Saudi Arabia.
- In the case of booking with the "Pay at Arrival" system outside the Kingdom, the SIM card is issued after confirming the login.
- The estimation of the data volume available on the electronic chip depends on the duration and value of the bookings.
13. Free International Driving Permit:
- The client must have a valid Saudi driving license.
- The reservation must be prepaid.
14. Direct does not bear any responsibility or compensation to the client in the event that the accommodation cancels the reservation or changes its date, and Direct deals with the client as an agent of the accommodation and not as a principal.
Clause Six: Flight Ticket Department
1. Bookings and Payments:
• All bookings are subject to the policies of the airline on which the reservation is made.
• Full ticket cost must be paid upon completing the booking.
• Prices listed on the website are subject to change until the booking is confirmed.
• The total price excludes any taxes or fees payable to the airport.
• Direct reserves the right to impose additional service fees, which are non-refundable.
2. Modifications and Cancellations:
• Date and destination changes can be made based on availability, subject to modification fees as per each booking.
• If the client cancels the booking, cancellation fees may apply according to the airline's policy, flight, and ticket class.
• Some bookings are non-refundable as per the specific policies of the airlines.
• Modifications to your flight booking can be made via the Direct website, though in some cases, you may need to contact the airlines directly.
• Some bookings are non-changeable as per the specific policies of the airlines.
• Refund policies for eligible bookings depend on the airlines' policies, and refunds are processed only if the amount is returned to Direct by the airline or flight service provider.
• In most cases, no refund will be issued for no-shows or partially used tickets.
• Refunds are processed within 10 business days from the cancellation request date, and amounts will be refunded using the original payment method.
• Travelers must comply with all airline terms and conditions regarding pregnant women's travel. Please contact the airline to confirm their travel policies. Direct will not refund the booking amount if the traveler is denied boarding by the airline.
• All displayed fees are subject to airline policies and may change.
• A fare difference will only apply if the new booking price is higher than the original booking.
• If you miss your outbound flight, the airline may cancel your entire itinerary according to their policy.
• In the case of cancellation, service fees are non-refundable.
• The refundable amount will be returned to the same payment method used for the booking.
• The refundable amount will be returned in the manner determined by the airline:
-It may be refunded directly to the traveler’s account.
-It may be refunded as a voucher issued by the airline under specific conditions. (Direct) is not responsible in any way for the voucher eligibility terms.
• All fees apply up to 48 hours before the departure of the outbound flight. Additional fees may apply for changes made after that time.
* (Direct) will not be able to refund the reservation amount if the passenger is denied boarding by the airline.
3. Visas and Documents:
• Clients must verify visa requirements and necessary documents before travel.
• Clients are responsible for ensuring the validity of documents (e.g., passports, immigration permits) and that they are effective before travel.
• We are not responsible for denied boarding due to incorrect documents or the consequences thereof.
• According to airline regulations, the standard check-in time is three hours before departure.
4. Liability:
• We are not liable for any losses or damages resulting from flight delays, cancellations, changes, or other service-related issues, and Direct is not obligated to compensate the client.
• The client bears full responsibility for the accuracy of the information and data provided, which must be verified during submission.
• Clients must comply with airline policies and instructions issued by relevant authorities.
Clause Seven:Travel Package and Trip Planning Department
1. The client is fully responsible for the accuracy and correctness of the information provided by them and included in the travel package request, and the client shall bear all financial and legal consequences that may occur if the contrary is proven.
2. The service fees charged by (Direct) are non-refundable after submitting the travel package request.
3. In the event of loss of the client's documents/papers due to an error or negligence by a third party (embassy, unified visa center, delivery companies), (Direct) bears no responsibility towards the client.
4. When making any modifications to the data provided by the client after submitting the request, this may require additional fees depending on the services selected by the client.
5. (Direct) bears no responsibility towards the client regarding the cities chosen and any problems the client may face in the city selected for them after designing the travel trip.
6. (Direct) is not responsible for compensating the client for any additional amounts the client may pay to the embassy, unified visa center, shipping companies, airlines, accommodation
places, car rental companies, or airport reception services after submitting the package request.
7. (Direct) shall not bear any consequences or damages that may befall the client due to cancellation or postponement by airlines, embassy, or hotel.
8. To avoid any potential financial losses, it is advised not to make paid flight or hotel bookings until the visa is issued, with the exception of some embassies that require confirmed bookings for visa acceptance, such as Germany or any other embassy. (Direct) is not responsible for compensating the client if they cancel the bookings.
9. (Direct) shall not bear any responsibility or compensation related to external parties in the event of pandemics, natural disasters, or any problems beyond its control from external parties such as: embassies - airlines - accommodation - car rental - selected travel cities - airport reception by operating companies - airport passport control and others.
10. (Direct) shall not bear any financial responsibilities or compensation related to flight postponements.
11. The service fees charged by (Direct) for complementary travel services after submitting the travel package request are based on the terms and conditions of external parties such as flight tickets and others, and the refund policy depends on the type of service chosen by the client, and Direct does not guarantee the refund of any amount paid after submitting the request.
Clause Eight: The Blue Week Campaign
1. For purchases in the visa department:
A- There is no minimum bill amount to get cashback.
B- The maximum cashback that can be earned is 100% of the purchase amount or 200 Saudi Riyals, whichever is lower.
2. For purchases in travel support services:
A- There is no minimum bill amount to get cashback.
B- The maximum cashback that can be earned is 100% of the purchase amount or 100 Saudi Riyals, whichever is lower.
3. For purchases in the hotel department:
A- The minimum bill amount to receive cashback is 200 Saudi Riyals.
B- The maximum cashback that can be earned is a fixed amount of 200 Saudi Riyals.
4. For purchases in the service of institutes and studying abroad:
A- The minimum bill to receive cashback is 5000 Saudi Riyals.
B- The maximum cashback that can be earned is a fixed amount of 500 Saudi Riyals.
5. General Rules:
- Cashback will only be granted if the bills are paid exclusively online using credit and Mada cards for Al Rajhi Bank clients.
- The client receives a cashback once for each product, regardless of how many times they purchase it. For example, in the visa section, if the client makes a purchase worth 500 Saudi Riyals, they will receive a cashback of 200 Saudi Riyals once. If they make another purchase worth 1,000 Saudi Riyals in the visa section the next day, they will not receive anything.
- To clarify the above point, the client can purchase once from each product (visas, hotels, services, institutes), and their total cashback becomes 1000 Saudi Riyals (200 from visas + 200 from hotels + 100 from services + 500 from institutes)
- Which means that the maximum cashback that can logically be granted to the client during the blue week is only 1,000 Saudi Riyals.
- The client can use all received cashback amounts again for purchases in the "Direct Visa Department" and "Support Services" only and before the amount expires.
- The cashback will be granted in the digital wallet in the Direct app only, and it cannot be withdrawn as cash.
Clause Nine:Orange Friday Campaign :
1. Cash back of 150 riyals for hotel bookings with electronic payment and a minimum of 500 riyals for the booking.
2. The balance is valid for visas and all other services.
3. The balance is valid for 45 days and for one-time use only.
Clause Ten:Foundation Day:
1. Cashback of 222 riyals for hotel bookings with electronic payment and a minimum of 700 riyals for the reservation.
2. The balance is valid only for visas and supporting services.
Clause Eleven: Roulette Game
1. The validity of using discount codes granted as rewards through the game expires one month after receiving them.
Clause Twelve: 94th National Day Offers
1. Start date of the offer: September 10, and end date of the offer: September 25.
2. Visa service: Cash back of 94 riyals per order according to the following details:
A- One request per client.
B- Minimum invoice of 150 riyals.
C- Valid for hotel bookings up to 3 months from the date of the offer.
D- Exclusively for orders paid through electronic payment channels.
3. Hotel Service: Cash back of 194 Riyals per order according to the following details:
A- One order per client.
B- Minimum booking of 600 Riyals.
C- Valid for hotel bookings up to 3 months from the date of the offer.
D- Exclusively for requests paid through electronic payment channels.
Clause Thirteen: "Buy Now, Pay Later" Service:
1. Buy Now, Pay Later service is available for all services, except for services exceeding 5,000 Saudi Riyals, whether through the website, the application, or visiting branches and call centers.
2. Buy Now, Pay Later service can be used in conjunction with promotional codes and Direct wallet top-ups. Direct reserves the right to amend this condition at any time without prior notice.
3. The approval of payments made through Buy Now, Pay Later companies is subject to their absolute discretion, and Direct has no authority in the event of refusal or failure to use the Buy Now, Pay Later as a payment method.
4. Direct will not be responsible or liable for any loss, damage, misuse, or unauthorized access that occurs concerning the payments made using the " Buy Now, Pay Later service or any action or decision taken in reliance on information related to the use of the Buy Now, Pay Later service on the Direct website and application.
5. Services purchased using the "Buy Now, Pay Later" service cannot be refunded in cash or through the wallet by Direct. Returns are processed through the Buy Now, Pay Later companies.
6. Direct will not be responsible for any obligations or claims of any kind that the customer may be exposed to, which may be related to the customer's account or to payment from Buy Now, Pay Later companies for technical problems in one of these companies' applications.
7. It is not possible to combine the payment option of one of the Buy Now, Pay Later companies with any other payment option (bank transfer, cash at a branch). If one of these companies is chosen as a payment method, the invoice value must be paid in full using the Buy Now, Pay Later service only.
8. Acceptance of the request depends on several factors, including the type of services you purchase and your previous repayment history with Buy Now, Pay Later companies.
9. Direct reserves the right to suspend, cancel, or amend any of these terms and conditions at any time and without notice.
10. Direct, at its absolute discretion, to reject your application for the Buy Now, Pay Later service at any time without giving reasons for doing so.
11. Direct is not obligated to follow up on payments; the responsibility lies with the
Buy Now, Pay Later companies.
Return Policy:
1. In the case of cancellation or modification, companies that offer the Buy Now, Pay Later service will handle all amounts paid through them that are eligible for a refund. Direct will notify these companies to refund the amount due to the customer under the cancellation and refund policy of those companies.
2. In the case of reservation cancellations, the cancellation policy approved by the hotels and airlines applies, and the customer must continue to pay for non-refundable reservations even after cancellation.
3. The refund policy in case of initial payments is subject to the policy of Buy Now, Pay Later companies.
4. The refund period for requests paid through Buy Now, Pay Later companies is subject to their policy.
A- Terms and condition of "Tabby" Service:
1. Tabby can be used for all services, except for services exceeding 5,000 SAR, whether through the website, the application, or visits to branches and contact centers.
2. Tabby can be used with promotional codes and funding of the Direct wallet, and Direct reserves the right to modify this condition at any time without prior notice.
3. The approval process for payments made through Tabby is subject to its absolute discretion. Direct has no authority in case of rejection or failure to use Tabby as a payment method.
4. Direct will not be responsible or obligated for any loss, damage, misuse, or unauthorized access that occurs with Tabby payments or any action or decision taken in reliance on information related to the use of Tabby on the Direct website and application.
5. Services purchased using Tabby cannot be refunded in cash or via the wallet by Direct; refunds are processed through Tabby.
6. Direct will not be responsible for any obligations or claims of any kind that the customer may be exposed to, which may be related to the customer's account or payment within the Tabby application due to technical problems in the Tabby application or website. Please contact Tabby customer service.
7. It is not possible to combine the Tabby payment option with any other payment option (bank transfer, cash at the branch). If Tabby is chosen as the payment method, the entire invoice amount must be paid using Tabby only.
8. Acceptance of the request depends on several factors, including the type of services you purchase and your previous Tabby payment history.
9. Direct reserves the right to suspend, cancel, or amend any of these terms and conditions at any time and without notice.
10. Direct, at its absolute discretion, to reject your application for the Tabby service at any time without giving reasons for doing so.
11. Direct is not obligated to follow up on payments, and the responsibility lies with Tabby.
Return Policy:
1. In the case of cancellation or modification, Tabby will handle all amounts paid through them that are eligible for a refund. Direct will notify Tabby to refund the amount due to the customer under the cancellation and refund policy of Tabby.
2. In the case of reservation cancellations, the cancellation policy approved by the hotels and airlines applies, and the customer must continue to pay for non-refundable reservations even after cancellation.
3. The refund policy in case of initial payments is subject to the policy of Tabby
4. The refund period for requests paid through Tabby is subject to their policy.
C- Terms and condition of "Tamara" Service:
1. Tamara can be used for all services, except for services exceeding 5,000 SAR, whether through the website, the application, or visits to branches and contact centers.
2. Tamara can be used with promotional codes and funding of the Direct wallet, and Direct reserves the right to modify this condition at any time without prior notice.
3. The approval process for payments made through Tamara is subject to its absolute discretion. Direct has no authority in case of rejection or failure to use Tamara as a payment method.
4. Direct will not be responsible or obligated for any loss, damage, misuse, or unauthorized access that occurs with Tamara payments or any action or decision taken in reliance on information related to the use of Tamara on the Direct website and application.
5. Services purchased using Tamara cannot be refunded in cash or via the wallet by Direct; refunds are processed through Tamara.
6. Direct will not be responsible for any obligations or claims of any kind that the customer may be exposed to, which may be related to the customer's account or payment within the Tamara application due to technical problems in the Tamara application or website. Please contact Tamara customer service.
7. It is not possible to combine the Tamara payment option with any other payment option (bank transfer, cash at the branch). If Tamara is chosen as the payment method, the entire invoice amount must be paid using Tamara only.
8. Acceptance of the request depends on several factors, including the type of services you purchase and your previous Tamara payment history.
9. Direct reserves the right to suspend, cancel, or amend any of these terms and conditions at any time and without notice.
10. Direct, at its absolute discretion, to reject your application for the Tamara service at any time without giving reasons for doing so.
11. Direct is not obligated to follow up on payments, and the responsibility lies with Tamara.
Return Policy:
1. In the case of cancellation or modification, Tamara will handle all amounts paid through them that are eligible for a refund. Direct will notify Tamara to refund the amount due to the customer under the cancellation and refund policy of Tamara.
2. In the case of reservation cancellations, the cancellation policy approved by the hotels and airlines applies, and the customer must continue to pay for non-refundable reservations even after cancellation.
3. The refund policy in case of initial payments is subject to the policy of Tamara
4. The refund period for requests paid through Tamara is subject to their policy.
Clause Fourteen: Amendments
1. "Direct" reserves the right to modify these terms and conditions from time to time. Please note that any amendments to the terms and conditions will be published on the website and will take effect immediately upon publication. The client is advised to review the terms and conditions periodically for any updates. By using and continuing to browse the website, you agree that updates, changes, or amendments to the terms and conditions may be made.
2. The client must read these terms and conditions each time they visit the website to ensure awareness of all previous terms and conditions. Consequently, continued use of the website constitutes your acceptance of any changes to the terms and conditions.
Clause Fifteen: Legal Liability
1. The information, recommendations, services, or any thereof provided to you on or through the website, service, and platform are for general informational purposes only and do not constitute advice. Direct will strive to the best of its ability to keep the website, platform, and their contents accurate and up to date, but it does not guarantee that the (contents of the) website or platform are free from errors, defects, malware, or viruses, nor does it guarantee the accuracy, correctness, or timeliness of the website or platform.
2. Direct shall not be liable for any damages resulting from the use (or inability to use) the website or platform, including damages caused by malware or viruses, nor shall it be liable for the inaccuracy or incompleteness of the information, website, or platform, unless such damage is caused by intentional misconduct or gross negligence on the part of Direct.
Clause Sixteen: Contract Duration and Termination
1. The contract concluded between the client and Direct is of indefinite duration. The client has the right to terminate the contract at any time by permanently deleting the platform installed on their
smartphone, thereby disabling their use of the platform and service. You may close your user account at any time.
2. Direct reserves the right to terminate the contract with immediate effect at any time (by disabling your use of the platform and service) in the event that you engage in any of the following: (a) violate or breach any of the user terms, (b) if Direct deems that you are misusing the platform or service.
3. Direct is not obligated to provide prior notice of contract termination.
Clause Seventeen: Fraud Management
1. If your reservation shows signs of fraud, abuse, or suspicious activity, Direct may cancel any travel bookings associated with your name, email, or account, as well as cancel any accounts related to Direct. Additionally, the site may verify your credit card if you have engaged in any fraudulent activity, and we reserve the right to take any legal and/or civil action and you may be responsible for any monetary losses to the site, including litigation costs and damages. To cancel the reservation or freeze the account, please contact client service.
2. Direct reserves the right to take all necessary steps to ensure confidentiality, security, and system integrity with the utmost care for our clients and protection of their information. To this end, we may take various actions to verify and ensure the legitimacy of the requests made by you. If Direct, at its discretion, determines that the purchase transaction you made is not or does not fairly appear to be genuine, reliable, executable, or valid, it may cancel the reservation at any time before the scheduled departure of the related flight or before the expected date of visit to any property booked through Direct.
3. In the case of making a refundable reservation and later canceling it, Direct reserves the right to impose a processing fee if the cancellation is deemed "exploitative" in nature. The processing fee will be a variable percentage of the reservation value and will be deducted from any refund due to the client. Please note that Direct's determination of what constitutes abusive cancellation behavior is at its absolute discretion.
Clause Eighteen: Disclaimer of Warranties
1. Direct makes no warranties, either express or implied, regarding the content of the site, and reserves the right to disclaim all warranties to the maximum extent permitted by law.
2. The client is responsible for their access to and use of the software and other materials on or through the Direct site. Direct does not provide any warranties regarding the reliability, accuracy, or absence of viruses in such software.
3. Under applicable law, Direct or its licensors, suppliers, or service providers, shall not be liable under any circumstances for any direct or indirect, incidental, special, punitive, consequential, or exemplary damages of any kind (including but not limited to loss of profits, lost savings or revenues, or loss or damage to data or information) arising from any means related to the use of or inability to use the Direct site and application, whether due to breach of contract, tort, negligence, product effectiveness, or any other reasons, even if the client has been advised of the possibility of such damages. This includes any information, products, or services obtained on the site or through it, except for transportation provided by airlines concerning any type of ticket obtained through the use of the booking engine provided on the site, which is subject to the conditions of transportation and applicable international agreements.
Clause Nineteen: Fair use
1. By using the Direct Company website, you agree to the following points:
You agree to use the site only for personal and non-commercial purposes.
Use the site's services only for legal bookings.
You must be at least 18 years old and have the legal right to enter into a legal obligation.
To inform all other people for whom you made the reservation about the terms used in the reservation, including all applicable rules and restrictions.
No fictitious, speculative, or anticipatory bookings are allowed. Direct Company may, without prior notice, cancel all confirmations related to multiple bookings to one or more destinations or on the same date.
Not distorting, changing, or interfering with the front-end "appearance and shape" of the site or the core program code.
Not performing any work that may cause any undue or inappropriate stress to the site or its infrastructure.
It is your personal responsibility to adhere to all the specific terms and conditions, which include, but are not limited to, the timely full payment of all amounts due, and compliance with all rules regarding the availability of prices, products, services, all fees, estimated tax value, charges, and taxes arising from the use of the site.
Not doing anything that may cause harm, conflict with, obstruct access to, or damage the availability of content on the site.
Do not upload any files that contain computer viruses or any other codes, or programs designed to intercept, destroy, or limit the functionality of the site.
Not to publish, distribute, or upload any defamatory, offensive, harmful, threatening, abusive, deceptive, racist, or morally inappropriate materials or any other illegal content or information, or to send any chain emails, spam, or any other form of mass communication.
Do not threaten, disturb, abuse, disrupt, or violate the rights of others, including their individual rights.
Not obtaining or attempting to obtain unauthorized access to the site or any member's account on the site, or impersonating any person or misrepresenting membership with another person.
Not doing, causing, or allowing anything that could cause harm or violate the intellectual property rights of the site, any of our affiliated companies, or any other parties.
Not doing anything illegal that could create any liability on the part of Direct.
Not to violate this agreement or any applicable legislation in any way.
Do not upload or attach files that include software or other materials protected by intellectual property laws or (any private or public rights) unless the user owns or controls the rights or has all the approvals as required by law.
Do not upload or attach any files that contain viruses, corrupted files, or any similar software or programs that may harm another computer's operation.
Not removing copyright, legal notices, or ownership labels in any uploaded file.
Not forging the origin or source of the software or other materials included in the uploaded file.
Not advertising or offering to sell any goods or services, conducting or sending surveys, contests, or chain letters, or uploading any file posted by another user, and it should be noted that promoting them in these ways is not legally permitted.
Do not access this site using a robot or monitor or copy any content or information from a spider, scraper, or any other automated means or any manual process without explicit written permission.
Not violating the site's restrictions or any bypassing or evasion of other measures used to prevent or restrict access to this site.
Not taking any action that imposes, or may impose, in our estimation an unreasonable or disproportionate burden on the site's infrastructure.
Not creating a deep link to any part of this site (which includes, without limitation, purchasing any of the travel services) for any purpose without our explicit written permission.
Not adding, displaying, uploading, modifying, publishing, transferring, updating, or sharing the following:
Information that pertains to another person and which the user has no right to retain. Or unwanted information that causes serious harm to minors, or racist information or that invades the privacy of others or is ethnically offensive, or information that incites and encourages money laundering or gambling. Or information that violates any patent, trademark, copyright, or any other proprietary rights. Or information that deceives or misleads the recipient about the origin of this message or any offensive or threatening information. Or information that threatens the unity, integrity, defense, or security of the countries we work with, or the friendly relations with foreign countries, or any public order, or incites the commission of any recognized crime, or prevents the investigation of any crime, or causes the insult of another country. Or information that impersonates a certain person.
2. If it is proven that you have violated any of these terms and conditions, and on the other hand, it is proven otherwise when using the site, Direct reserves the right to:
Warning you against violating these terms and conditions, and asking you to stop this behavior.
Deleting any materials or content that you may have posted without your notice.
Taking measures (including stopping, suspending, or restricting your access) to and preventing you from using the site.
Cancel any reservations you may have made, without consulting you.
Reporting your activities to internet service providers or the relevant authorities.
Taking legal action against you.
Clause Twenty: Complete Agreement
1. The terms and conditions attached to this agreement constitute the complete agreement between the client and Al-Musafer Al-Mubasher Travel and Tourism Company regarding the website and application, superseding all prior understandings, proposals, or agreements between the client and the company.
2. The agreement includes the client's acceptance of the terms, rules, and regulations enforced by service providers, airlines, government ministries, and relevant international and local organizations, as well as the requirements for modifying the service or requesting a refund.
3. Acceptance of this agreement or any electronic notices means that any printed copy thereof shall be deemed acceptable and enforceable in judicial jurisdictions as if they were original documents.
4. All fictitious names of companies, products, persons, and symbols mentioned on the website and application are not intended to refer to any specific individual, institution, product, or real- life event.
Clause Twenty-One: Applicable Law and Dispute Resolution
The terms of this contract and the resolution of any dispute, claim, or disagreement arising from or related to the present user terms, any breach thereof, or their termination, execution, interpretation, validity, or use of the website, service, or platform shall be governed by and construed under the applicable laws and regulations of the Kingdom of Saudi Arabia.
*This policy is the sole and authoritative reference between Direct and the client, and Direct is not bound by any other policy. Agreement to this contract and policy constitutes full commitment to all of its contents*
