FAQ

The assistance of issuing tourist and study travel visas, as well as study abroad services through the App as it is the first App of its type Which enables Saudis and non-Saudis to get travel visas easily. We are offering the following: • Preparing documents for embassies (booking appointments, filling out forms, medical insurance, ... etc.) • Translation of required documents for embassies • Assisting students with study abroad services and choosing the best international schools. • Choosing the appropriate accommodation for students and arranging a pick-up service at the airport. International Driving License Filling travel forms Renewing Passports University admissions IELTS Exam registration

If you cannot bring a Bank statement or a personal Job letter, you can bring these documents of your direct relatives , such as (father - mother - brother - sister - son - daughter)

No, not necessarily, but there are some embassies that may need this, and they are mentioned in the visa requirements

No, it does not have to be one of the travelers, but it must be a direct relative, such as (father - mother - brother - sister - son - daughter)

The App supports one of the following formats: PDF, JPG, JPEG, PNG, GIF

Yes, they can.

Yes, you can and you can also visit one of our branches.

Through the App by the option (Track my request).

Yes,you can.Please contact the customer service center.

Please contact us ,and our team will help you

No, he does not.

No, you can't. It must be printed and stamped by one of the bank's branches ( exception of UK, bank statement can be printed electronically)

No, they don't. You can go to the visa requirements page in the App and find out all the details

Germany, Italy, France, Spain, Portugal, Czech Republic, Slovakia, Slovenia, Hungary, Austria, Netherlands, Belgium, Luxembourg, Greece, Malta, Switzerland, Norway, Liechtenstein, Iceland, Finland, Sweden, Estonia, Latvia, Poland, Lithuania and Denmark

It is much better to issue a visa from the country of arrival and for more details, please contact us.

Yes, you do. The visa procedures actually start after paying the full fees.

- Embassy fees (except for Schengen countries, the fees are paid by the customer on the day of Biometric. - Preparing and filling papers of embassies (booking appointments, filling forms, medical insurance, ... etc.) -Translation of documents that required by embassies

Yes, the fee varies depending on some embassies

(It is possible to make two Biometrics at the same time if the application is for UK embassy and any other embassy , so that the Biometric is first applied to UK and request the service of keeping the passport (which is available for UK applicants only) and then you can do the Biometric at the other embassy)

The procedures differ according to the embassy and the Biometric center

Please review the visa requirements to find out.

UK: All children must attend Schengen countries: They do not have to attend

Yes, they do. A separate visa must be issued for each applicatns in the mother's passport, except for Turkey, and the age of the applicants must not be over 11 years

You can apply 90 days or less before the travel date, and we advise you to take your time before applying.

The duration varies from one embassy to another which was explained in the visa requirements

No, you can't. The passport must be valid for at least 6 months of the date of traveling

Direct course offers the opportunity to its customers to study English language in many destinations such as UK, USA, Canada, Australia, Ireland, New Zealand, Malaysia, Malta and South Africa

• An Educational consultant who guides you to choose the best course ,and the visa type that you are going to apply for • We will help you choose the country and school based on your preferences and your budget • Contacting Schools and getting your visa letter to apply for the visa with the desired duration • Offering extra services such as (accommodation, insurance, airport transfer service…) • An official certificate from the school after completing the course and attending all booked classes

• UK schools take from a day to three working days • USA schools take from three to five working days • Schools working days are starting from Monday to Friday every week

Yes, for most courses you can choose any start date that suits you during the year, however, some schools have fixed start dates

• First pay for the office admission fee 250 SAR (commercial Institute) / 400 SAR (university Institute) o please note that this fee is non-Refundable • Agree on the country and the school • Confirm the start date and the number of weeks • Choose the course type (General English course, Intensive or semi-intensive) • extra services such as (accommodation, insurance, airport transfer service…)

Schools offer various options of accommodation such as homestay accommodation/student residence/private accommodation/studios/shared apartments…etc. The choice is based on the student’s preference and confirmed by the school according to availability.

Student’s passport copy

• Most of USA schools require registration fees before sending the I-20 (amount varies from school to another) or requests paying a deposit upfront which will be deducted from the final and total invoice • Phone number • Email address • Home address • Student’s passport copy • Bank statement covering the cost of the course and accommodation for the whole duration for the student

• The student applies for his visa and schedule an embassy interview and follow up with our visa department • The student receives his visa, pays the school’s invoice and books his flight ticket.The school provides the accommodation details / airport transfer service confirmation if applicable

• After visa approval, invoice payment, booking his flight ticket and closer to his course start date • The school contacts the host families and arrange for the accommodation according to who’s available to welcome and host the student. The school provides the accommodation confirmation, and the host family details

After payment is done, visa issued, and flight ticket is booked

• The registration fees are non- refundable. All other paid fees will be refunded. • In case of paying an accommodation deposit, the placement fee will be deducted, and the rest will be refunded • In case of paying the school’s invoice in full, all will be refunded after deducting the registration and the placement fees (only when providing the visa rejection letter) • Please note that there will bank charges which will be deducted when transferring the payment

• Schools make the refund back to us; it takes 45 working days after the refund is approved • After the amount is refunded by the institute, the refund will be credited to the student's account within 10 working days

• The registration fees are non- refundable. All other paid fees will be refunded. • In case of paying an accommodation deposit, the placement fee will be deducted, and the rest will be refunded • In case of paying the school’s invoice in full, all will be refunded after deducting the registration and the placement fees (only when providing the visa rejection letter) • Please note that there will bank charges which will be deducted when transferring the payment

• Students are not permitted to smoke inside the house • Students cannot stay with the family without studying /attending classes • Students can choose to stay in a single or shared room/ private or shared bathroom with half board (2 meals, breakfast and dinner) • Host families can host more than a student • If the student has special requests regarding the host family such as: halal food or no children, no pets …etc. All requests should be mentioned from the start, so the schools have time to find a family with the required descriptions • If the student has any complaints about the family, he should speak with the school to request changing his host family, the school will investigate the student’s request and move him according to availability

The Worker should attend to do biometrics.

From 30 to 45 working days depending on the embassy itself.

Yes, you can.

No, there is no fine.

If there is less than a year in its validity.

Copy of the passport Copy of the Saudi Driving License Two personal photo copies with a white background

It is issued within the same day.

No, you must have a valid Saudi Driving License.

It is valid in more than 158 countries including Schengen countries, USA, UK, and Egypt.

Yes, a Travel Form should be filled within 48 hours before your travel date

Copy of the passport A copy of the flight ticket and hotel booking

Translation cost is variant depending on the type the source file and number of pages.

Yes, the translation is verified and authenticated with our authentication Seal.

The time required is being determined by the translation department depending on the type the source file and number of pages.

You can receive the translation from the nearest branch to you Or by sending it via shipment (with additional fees). Or by sending it via WhatsApp in a PDF format.

Copy of the passport and it should be valid at least for 6 months. Copy of Iqamma and it should be valid for at least 3 months. A personal photo copy with a white background size 5*5.

The visa is a tourism visa valid for one month only with single entry.

Yes, It is possible for anyone who holds a Saudi Residency ID to apply for United Arab Emirates visa.

No, you should have a passport.

You can book via our website or mobile application which allows you to search and choose among several residence places around the world, you can also book by contacting the customer service in Direct, whether by phone or WhatsApp

The maximum number of rooms that can be booked in a single booking process is usually determined based on the hotel's own policies. But mostly, customers can book up to 8 rooms in one booking process via our website or app. If you would like to book more than 8 rooms, please contact customer service directly to help.

The maximum number of individuals in a single room depends on the room type and hotel's policy, for example, the standard hotel room can accommodate two adults and two children, while larger suites can provide space for four adults and more. We advise you to refer to the room description on our website or app for full details of the permitted capacity for each type of room.

Excuse me, you cannot, the general policy of hotels requires booking at least one night. If you have any other inquiries, please contact us.

Once you have completed your booking process is completed, you will receive an email. This email will include your booking number and the booking receipt which contains all you data and details of your booking. Please, be notified that the matter may take some minutes until you receive a confirmation email after completion of the booking.

Yes, you can request for amendments to your booking after confirmation by contacting our customer service. Please note that the ability to amend your booking is based on the hotel's policy and availability at the time in which your request for amendments, we will do our best to meet your request and provide the necessary assistance.

Please check the email that you introduced through the booking process and verify the inbox and spam. If you did not receive any confirmation email for booking after that, please contact our customer service at once and will strive to solve the problem and prove the necessary assistance.

Check-in and check-out policy differs from a hotel to another, usually, check-in is late afternoon and check-out is early morning. However, this may be changed based on the hotel and availability. Some hotels may allow early check-in or late check-out in consideration of additional fees. We recommend that you check the hotel's check-in and check-out policy of the hotel chosen by you during the booking.

Before the payment phase, the total price including all taxes and other costs will be shown. The submission of prices may differ based on geographical location and hotel, but in all cases, you will be able to see the full price before completing the booking process. This price will also appear in the booking receipt and booking confirmation email.

By clicking on the name of the room, the facilities available in the room will be shown. Room price usually includes all facilities listed under the type of room you choose, this may include breakfast, taxes, and other fees, but it depends on the hotel's policy. Please note that some additional services, such as using spa or room service, may require additional fees. You will find all this information included in the booking confirmation email and booking receipt.

Yes, the residence cost for children may differ according to the hotel's policy. Some hotels may offer free stay for young children, while there may be additional fees for extra beds or older children. Please review details of the children's policy of the hotel you desire to book.

Yes, sure, after searching by using your destination and travel dates, the search results will appear that you can sort them based on the price. You can use the filtering options to arrange the results according to the "price from lowest to the highest".

You can pay directly via our site using the credit card or Mada Service.

The potential causes of the failure of payment may include: Exceeding the limit of the credit card: we advise you to provide a sufficient balance in your card or use another card. Inserting the information of the credit card incorrectly: please verify the information of your card and try again. Using unapproved payment method: make sure that the type of your card is accepted for payment. We accept the online payment by credit and debit cards (Visa, MasterCard, Mada and Apple Pay).

Yes, it is available in some hotels, but not all. You can check the availability of this service during the search and before completion of the booking process?

You can find this information through the hotel's page on our site. You will find on this page a detailed description of the available rooms and facilities, in addition to the services provided at the hotel.

You can use the filtering options available on our site to narrow your search according to your special requirements. If you do not find what you want, you can contact our customer service to help find the suitable room for you.

Yes, you can, an extra bed can often be added to the room, but this depends on the hotel policies and the type of room that has been booked. Please contact customer service for confirmation and to know the potential cost of this request.

Yes, in some hotels it is allowed to take pets, but this depends on the policy of each hotel separately. There may be addition fees or specified conditions for taking pets, therefore, please contact the hotel directly or check the details of the hotel on the site before booking for confirmation.

Sure, you can add special requests or additional requests and services during the booking process. There will be a dedicated section to add special details or notes during the booking process. However, please note that special requests depend on availability and the hotel may not be able to meet them at all times. You can also contact our customer service team after booking to discuss your requests.

For requesting amendments or cancelling your booking, please contact directly with our customer service. the best will be done to meet your request, but you should note that the ability to amend or cancel depends on the hotel's policies and availability in that period, in addition, there may be additional fees associated with the amendment according to the policy of the concerned hotel.

Usually, the recovery process is done within 48 hours from the date of cancellation. However, you may need between 1 and 5 working days to show the money in your bank account, depending on your bank policy and the method of payment you have chosen. If you do not receive the money during this time, you can contact us for assistance. We're always here to help.

Yes, you can book without registering an account. However, we recommend that you register an account so that you can monitor the status of your order and view the latest offers and discounts provided by Direct.

Our specialized team analyzes the available flight options to offer you the best ticket that suits your needs and budget.

We at Direct are distinguished by our specialized team that provides you with the best options. In addition, we offer the option of paying via bank transfer.

- Follow these steps: • Add departure and arrival destination • Enter the departure date • Enter the return date (if it is a round trip) • Enter the number of passengers • After clicking “search”, the flight options available for the chosen destination will be displayed. • You can use filters to narrow down search results, for example showing results from specific airlines, etc. • After selecting the flight, you will be taken to the passenger data page. Please fill out the data carefully. • You will then be taken to the payment page, where you can choose your favorite payment method.

After completing the payment process, you will receive a confirmation email with the reference number. If you do not receive the message, please contact customer service.

Yes, you can do this by making two separate reservations for the return trip and choosing the appropriate company for each trip.

To reserve more than 9 seats, it is best to contact customer service for assistance.

Yes, you can book on behalf of other people using their data and travel document details.

Passport data must be entered before completing the reservation to ensure the validity of the ticket. Any mistakes may result in cancellation of the ticket as per airline policies.

Unfortunately, according to airline policy, payment must be confirmed at this time to complete the booking process.

Payment can be made via bank cards (Mada, Visa, MasterCard etc.) or via a bank transfer to one of our bank accounts.

Of course, we use the latest technologies to ensure the safety of payment processes and the protection of your personal data.

In rare cases this problem may occur. If this happens, please contact customer service immediately and we advise you not to attempt payment again until the situation is clear.

If you wish to cancel or modify, please contact the customer service representatives at Direct to serve you.

Upon completion of the cancellation procedure, you will receive a confirmation email of this cancellation.

Refundable fees are subject to the Cancellation and Refund Policies of the airlines on which the reservation was made. Therefore, we always recommend reviewing the terms and conditions carefully when booking, because some tickets may be non-refundable or may include high cancellation fines.

Unfortunately, it is not possible to change after booking. However, you can cancel your reservation and rebook again according to availability.

If your flight was canceled by the airline, and the dates available to choose from the list of alternative flights do not suit you and you do not want to book another date, we will contact the airline to request a refund of the ticket fees, subject to the approval of the concerned party.

The amount due will be refunded to your bank account, and the refund may take from 7 to 12 business days.