Question 1

What does Direct App offer?

Accepted Answer

The assistance of issuing tourist and study travel visas, as well as study abroad services through the App as it is the first App of its type Which enables Saudis and non-Saudis to get travel visas easily. We are offering the following: • Preparing documents for embassies (booking appointments, filling out forms, medical insurance, ... etc.) • Translation of required documents for embassies • Assisting students with study abroad services and choosing the best international schools. • Choosing the appropriate accommodation for students and arranging a pick-up service at the airport. International Driving License Filling travel forms Renewing Passports University admissions IELTS Exam registration

Question 2

I do not have a Bank statement or Job letter, and I am not an employee, can I apply for  a visa?

Accepted Answer

If you cannot bring a Bank statement or a personal Job letter, you can bring these documents of your direct relatives , such as (father - mother - brother - sister - son - daughter)

Question 3

Do I have to bring the Bank statement on which the monthly salary is deposited?

Accepted Answer

No, not necessarily, but there are some embassies that may need this, and they are mentioned in the visa requirements

Question 4

Should the  responsible person of the expenses (the owner of the Bank statement and Job letter) be an applicant?

Accepted Answer

No, it does not have to be one of the travelers, but it must be a direct relative, such as (father - mother - brother - sister - son - daughter)

Question 5

I could not attach a document,  what formats does the App support?

Accepted Answer

The App supports one of the following formats: PDF, JPG, JPEG, PNG, GIF

Question 6

Can all citizens of  Saudi Arabia use  the App services?

Accepted Answer

Yes, they can.

Question 7

Is it possible to complete my request over the phone?

Accepted Answer

Yes, you can and you can also visit one of our branches.

Question 8

How can I follow up  my request and check the status of my visa?

Accepted Answer

Through the App by the option (Track my request).

Question 9

An error occurred while filling  the information ,can I amend it?

Accepted Answer

Yes,you can.Please contact the customer service center.

Question 10

Can I change the Biometric center after submitting a request?

Accepted Answer

Please contact us ,and our team will help you

Question 11

Does the App account user  have to be an applicant?

Accepted Answer

No, he does not.

Question 12

Can I just print the Bank statement electronically?

Accepted Answer

No, you can't. It must be printed and stamped by one of the bank's branches ( exception of UK, bank statement can be printed electronically)

Question 13

Do all visas require a bank statement and job letter?

Accepted Answer

No, they don't. You can go to the visa requirements page in the App and find out all the details

Question 14

What are the Schengen countries?

Accepted Answer

Germany, Italy, France, Spain, Portugal, Czech Republic, Slovakia, Slovenia, Hungary, Austria, Netherlands, Belgium, Luxembourg, Greece, Malta, Switzerland, Norway, Liechtenstein, Iceland, Finland, Sweden, Estonia, Latvia, Poland, Lithuania and Denmark

Question 15

I will take a trip to several countries in Europe (Schengen countries), what country do I need to issue the visa from?

Accepted Answer

It is much better to issue a visa from the country of arrival and for more details, please contact us.

Question 16

Do I have to pay the full fees before starting the visa procedures?

Accepted Answer

Yes, you do. The visa procedures actually start after paying the full fees.

Question 17

What do the visa fees include?

Accepted Answer

- Embassy fees (except for Schengen countries, the fees are paid by the customer on the day of Biometric. - Preparing and filling papers of embassies (booking appointments, filling forms, medical insurance, ... etc.) -Translation of documents that required by embassies

Question 18

Does the fee  differ according to the Biometric center (Riyadh, Jeddah, Dammam)?

Accepted Answer

Yes, the fee varies depending on some embassies

Question 19

Can I make two Biometrics at the same time?

Accepted Answer

(It is possible to make two Biometrics at the same time if the application is for UK embassy and any other embassy , so that the Biometric is first applied to UK and request the service of keeping the passport (which is available for UK applicants only) and then you can do the Biometric at the other embassy)

Question 20

Is there an extra fee to change the appointment?

Accepted Answer

The procedures differ according to the embassy and the Biometric center

Question 21

Do all embassies require an interview or Biometric?

Accepted Answer

Please review the visa requirements to find out.

Question 22

Do children under the age of 12 have to come for Biometric.?

Accepted Answer

UK: All children must attend Schengen countries: They do not have to attend

Question 23

Do those added in the mother’s passport have to issue a separate visa?

Accepted Answer

Yes, they do. A separate visa must be issued for each applicatns in the mother's passport, except for Turkey, and the age of the applicants must not be over 11 years

Question 24

What is the appropriate period to apply for a visa?

Accepted Answer

You can apply 90 days or less before the travel date, and we advise you to take your time before applying.

Question 25

How much time does it take to issue a visa?

Accepted Answer

The duration varies from one embassy to another which was explained in the visa requirements

Question 26

My passport is still valid for 3 months. Can I apply for a visa?

Accepted Answer

No, you can't. The passport must be valid for at least 6 months of the date of traveling

Question 27

What are the most important and popular learning destinations?

Accepted Answer

Direct course offers the opportunity to its customers to study English language in many destinations such as UK, USA, Canada, Australia, Ireland, New Zealand, Malaysia, Malta and South Africa

Question 28

What services does direct course offer?

Accepted Answer

• An Educational consultant who guides you to choose the best course ,and the visa type that you are going to apply for • We will help you choose the country and school based on your preferences and your budget • Contacting Schools and getting your visa letter to apply for the visa with the desired duration • Offering extra services such as (accommodation, insurance, airport transfer service…) • An official certificate from the school after completing the course and attending all booked classes

Question 29

How long does it take to get the letter of acceptance (visa letter) from the school?

Accepted Answer

• UK schools take from a day to three working days • USA schools take from three to five working days • Schools working days are starting from Monday to Friday every week

Question 30

Can I choose any start date for my course?

Accepted Answer

Yes, for most courses you can choose any start date that suits you during the year, however, some schools have fixed start dates

Question 31

What should I do to start my admission process?

Accepted Answer

• First pay for the office admission fee 250 SAR (commercial Institute) / 400 SAR (university Institute) o please note that this fee is non-Refundable • Agree on the country and the school • Confirm the start date and the number of weeks • Choose the course type (General English course, Intensive or semi-intensive) • extra services such as (accommodation, insurance, airport transfer service…)

Question 32

What accommodation types do schools offer?

Accepted Answer

Schools offer various options of accommodation such as homestay accommodation/student residence/private accommodation/studios/shared apartments…etc. The choice is based on the student’s preference and confirmed by the school according to availability.

Question 33

What are the admission requirements for UK schools?

Accepted Answer

Student’s passport copy

Question 34

What are the admission requirements for USA schools?

Accepted Answer

• Most of USA schools require registration fees before sending the I-20 (amount varies from school to another) or requests paying a deposit upfront which will be deducted from the final and total invoice • Phone number • Email address • Home address • Student’s passport copy • Bank statement covering the cost of the course and accommodation for the whole duration for the student

Question 35

What happens after getting the visa letter?

Accepted Answer

• The student applies for his visa and schedule an embassy interview and follow up with our visa department • The student receives his visa, pays the school’s invoice and books his flight ticket.The school provides the accommodation details / airport transfer service confirmation if applicable

Question 36

When does the student receives his accommodation details?

Accepted Answer

• After visa approval, invoice payment, booking his flight ticket and closer to his course start date • The school contacts the host families and arrange for the accommodation according to who’s available to welcome and host the student. The school provides the accommodation confirmation, and the host family details

Question 37

When does the school provide the airport transfer service?

Accepted Answer

After payment is done, visa issued, and flight ticket is booked

Question 38

In case of visa rejection, Will I get a refund?

Accepted Answer

• The registration fees are non- refundable. All other paid fees will be refunded. • In case of paying an accommodation deposit, the placement fee will be deducted, and the rest will be refunded • In case of paying the school’s invoice in full, all will be refunded after deducting the registration and the placement fees (only when providing the visa rejection letter) • Please note that there will bank charges which will be deducted when transferring the payment

Question 39

How long does it take to get my money back?

Accepted Answer

• Schools make the refund back to us; it takes 45 working days after the refund is approved • After the amount is refunded by the institute, the refund will be credited to the student's account within 10 working days

Question 40

What is the best accommodation type?

Accepted Answer

• The registration fees are non- refundable. All other paid fees will be refunded. • In case of paying an accommodation deposit, the placement fee will be deducted, and the rest will be refunded • In case of paying the school’s invoice in full, all will be refunded after deducting the registration and the placement fees (only when providing the visa rejection letter) • Please note that there will bank charges which will be deducted when transferring the payment

Question 41

What students should know before choosing to stay with a host family?

Accepted Answer

• Students are not permitted to smoke inside the house • Students cannot stay with the family without studying /attending classes • Students can choose to stay in a single or shared room/ private or shared bathroom with half board (2 meals, breakfast and dinner) • Host families can host more than a student • If the student has special requests regarding the host family such as: halal food or no children, no pets …etc. All requests should be mentioned from the start, so the schools have time to find a family with the required descriptions • If the student has any complaints about the family, he should speak with the school to request changing his host family, the school will investigate the student’s request and move him according to availability

Question 42

Is it possible to renew a passport without attending of the Worker himself / herself?

Accepted Answer

The Worker should attend to do biometrics.

Question 43

How much time does it take to renew a passport?

Accepted Answer

From 30 to 45 working days depending on the embassy itself.

Question 44

Is it possible to renew a passport while the Iqamma is expired?

Accepted Answer

Yes, you can.

Question 45

Is there a fine while renewing a passport if the passport is expired or Iqamma is expired?

Accepted Answer

No, there is no fine.

Question 46

When should a worker renew his / her passport?

Accepted Answer

If there is less than a year in its validity.

Question 47

What are the requirements of issuing an International Driving License?

Accepted Answer

Copy of the passport Copy of the Saudi Driving License Two personal photo copies with a white background

Question 48

How much time does it take to issue an International Driving License?

Accepted Answer

It is issued within the same day.

Question 49

Can I issue an International Driving License without Saudi Driving License?

Accepted Answer

No, you must have a valid Saudi Driving License.

Question 50

What are the countries that the International Driving License is valid in?

Accepted Answer

It is valid in more than 158 countries including Schengen countries, USA, UK, and Egypt.

Question 51

Is it necessary to fill a form before travelling to UK?

Accepted Answer

Yes, a Travel Form should be filled within 48 hours before your travel date

Question 52

What are the requirements of filling this form?

Accepted Answer

Copy of the passport A copy of the flight ticket and hotel booking

Question 53

How much is the translation process cost?

Accepted Answer

Translation cost is variant depending on the type the source file and number of pages.

Question 54

Is the Translation Verified?

Accepted Answer

Yes, the translation is verified and authenticated with our authentication Seal.

Question 55

How much time does it take to finish a translation project?

Accepted Answer

The time required is being determined by the translation department depending on the type the source file and number of pages.

Question 56

How could I receive the translation?

Accepted Answer

You can receive the translation from the nearest branch to you Or by sending it via shipment (with additional fees). Or by sending it via WhatsApp in a PDF format.

Question 57

What are the requirements of issuing this visa?

Accepted Answer

Copy of the passport and it should be valid at least for 6 months. Copy of Iqamma and it should be valid for at least 3 months. A personal photo copy with a white background size 5*5.

Question 58

What is the duration of the United Arab Emirates Visa?

Accepted Answer

The visa is a tourism visa valid for one month only with single entry.

Question 59

Is it possible for any resident (non-Saudi) in the Kingdom of Saudi Arabia to apply for United Arab Emirates visa?

Accepted Answer

Yes, It is possible for anyone who holds a Saudi Residency ID to apply for United Arab Emirates visa.

Question 60

Can I apply for United Arab Emirates visa with a travel document instead of a passport?

Accepted Answer

No, you should have a passport.

Question 61

What are the methods available for booking?

Accepted Answer

You can book via our website or mobile application which allows you to search and choose among several residence places around the world, you can also book by contacting the customer service in Direct, whether by phone or WhatsApp

Question 62

What is the maximum number of rooms that can be booked in a single booking process?

Accepted Answer

The maximum number of rooms that can be booked in a single booking process is usually determined based on the hotel's own policies. But mostly, customers can book up to 8 rooms in one booking process via our website or app. If you would like to book more than 8 rooms, please contact customer service directly to help.

Question 63

What is the maximum number of individuals in a single room?

Accepted Answer

The maximum number of individuals in a single room depends on the room type and hotel's policy, for example, the standard hotel room can accommodate two adults and two children, while larger suites can provide space for four adults and more. We advise you to refer to the room description on our website or app for full details of the permitted capacity for each type of room.

Question 64

Can I book for one day only at the hotel?

Accepted Answer

Excuse me, you cannot, the general policy of hotels requires booking at least one night. If you have any other inquiries, please contact us.

FAQ